Author: Nathi

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How can I change the nameserver?

When it comes to domains, you have probably heard the term nameserver before. In general, a domain always requires at least two nameservers.

What is a nameserver?

A nameserver responds to DNS queries for a domain. There are different types of nameservers.

Authoritative nameserver

An authoritative nameserver is the nameserver responsible for a domain. For example, when you order a domain from Prepaid-Hoster, we set our 3 kramer-dns.de servers as authoritative nameservers. These are then the main nameservers for your ordered domain. All DNS records are stored here.

But you can also use your own nameservers. For example, Cloudflare. There is also the option to use your own infrastructure. It is important that all nameservers respond with a valid SOA record.

There are rules for your own nameservers:

  • The nameservers must return a valid SOA for the domain (authoritative)
  • All nameservers must return the same records
  • You must operate at least 2 nameservers with different IPs
  • Advantageous: The nameservers are provided by two different providers

Recursive nameserver

A recursive nameserver is equivalent to a cache nameserver. To prevent a domain nameserver from suffering from the load of many queries, your internet provider inserts its own nameservers, which cache queries. The most well-known ones are Google DNS (8.8.8.8) and Cloudflare DNS (1.1.1.1). These servers cannot be used as nameservers for a domain.

Changing domain nameservers

Log in to the web interface and navigate to the domain list. Then click on “Nameserver” for the domain for which you want to change the nameservers.

Then click on “Edit” to set new nameservers.

A form will open. Please enter an authoritative nameserver that you want to set.

Change nameserver form

By clicking on “Next”, Vionity checks the other nameservers based on the NS entries in the entered server and suggests setting them. If the nameserver is not accessible, does not respond, or does not know your domain, the process fails.

Set and use recognized nameservers

By clicking on “Set these nameservers” the change is submitted to our registrar. This can take a few minutes, but it is processed in the background.

Your nameservers should become active within the next 24 hours.

Glue records

If you need a glue record, please contact our support. We will need the nameserver domains and associated IP addresses. We will set it up for you as soon as possible.

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My domain is ”locked”, how can I change this?

If your domain has the status ”locked” it couldn’t get transferred from one registrar to another. After some time this status is set automatically to avoid abusive transfers.

Please notify our support if you want to change the status to ”active”. That’s required if you want to transfer a domain – we will handle this for you then. Please also notice that the status can change automatically back to ”locked” after a few days.

Don’t worry, we won’t prevent you from transferring your domain – we will answer your ticket as soon as we can.

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How can I connect my domain to my webspace?

If you want to connect your domain to your webspace you have to enter the IP-address of your webhosting in the DNS-settings.

To find out the IP- address, we have to follow a few steps:

  • Login into Plesk.
  • Create the desired domain.
  • In the overview you can see the IP-address of your webhosting.
  • Have a look into the DNS-settings of your domain provider.
  • Create an A-Record without any name and paste the IP address in the content.
  • Create another A-Record with the name * (asterisk) and paste the IP address in the content.
IP-address of the subscription.

It could take up to 24 hours until your domain is connected to the webspace package. Usually you can add SSL-Certificates immediately.

Please notice that it is possible that you may receive different IP-addresses for new domains in Plesk.

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How can I connect to my server via FTP?

To have full control over your vServer, accessing it via FTP or SFTP is essential. Here, you can learn step by step how to connect to your vServer quickly and easily.

Requirements

By default, your vServer does not have an FTP server installed. To use FTP/SFTP, you first need to configure the server via SSH.

Connecting with FileZilla via SFTP

  1. Open FileZilla: Start FileZilla and enter the server address (your server’s IP address) in the “Server” field in the Quickconnect bar.
  2. Username: Enter your username. By default, you can use “root”.
  3. Password: Enter the root password that you received from us via email. If you have already changed the password, use your new root password.
  4. Port number: Enter the port number. For SFTP connections, this is always port 22.
  5. Connect: Click on “Connect” or press the Enter key to establish the connection to the server.
  6. Warning message: Click “OK” if you receive a warning about an unknown host key.

You can now browse your vServer’s file system, upload, download, or manage files.

Installing an FTP server via SSH

If you need a classical FTP server, you can easily install one:

  1. Establish an SSH connection: Connect to your vServer via SSH.
  2. Update package lists: Run apt-get update to update the package lists.
  3. Install the FTP server: Install the FTP server using the command apt-get install proftpd.

After the installation, the FTP server is ready for use, and you can configure it as needed.

Why SFTP?

SFTP (SSH File Transfer Protocol) is more secure than FTP because the data transfer is encrypted. This is especially important if you are managing sensitive data on your vServer.

Additional Notes

For managing your vServer and installing additional software, we recommend our user-friendly VionityCP web interface. This allows you to manage your server even more efficiently.

Now you are well-equipped to use your vServer securely and efficiently!

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Connect a domain to Five-M

Domain at Prepaid-Hoster

If you want to connect a domain to your Five-M (CFX) server you just have to follow the upcoming steps:

  • Login into the webinterface and click on your domain in the navigation menu to the left.
  • Choose ”DNS-Settings” (dt. = DNS-Einstellungen).
  • Click on the Button ”+ New SRV entry” (dt. = + Neuer SRV Eintrag).
  • Select the service looking like “five m”
  • Now fill in the following fields:
    • Subdomain: Here you can either keep this field empty or you can note the subdomain you want to use.
    • IP: Indicate the address (Domain or IP) of the Five-M server. It’s important that you don’t fill in the port.
    • Destination-port: Enter the server port. Standard 30120
  • Save your settings.

Domain at another domain provider

If the domain is registered somewhere else you may have to connect the domain and your game server manually. We can’t give any clearer advice because we don’t know your provider.

  • Create an A-Record titled “server” (or something familiar) – assign the IP-address of your server on which the GTA Multiplayer mod is running as the content.
  • We need to create a new SRV entry with the following properties:
    • Name: _cfx._udp
    • Priority: 10
    • Weight: 10
    • Port: Now you need the game server port – 30120 by default
    • Content/Target: fivem.mydomain.com (here you need the Subdomain as shown in step one.)

Complete SRV entry:

  • Name: _cfx._udp.mydomain.com
  • Content: 10 10 30120 server.mydomain.com

Please notice that it can take about 24 hours until anyone can connect using the domain.

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Windows Remote Desktop: Create user

If Windows is installed on your server, multiple users can work with it at the same time. But for that it’s needed to create a new user and activate the Remote-Desktop service (RDP).

Quick guide

  • Create user
  • Set password
  • unlock this user for RDP
  • login via RDP

In this article we explain step by step how a new user can use the windows server via remote.

Create a new user

Open the start menu and click on ”settings” – in the following window you click on ”accounts”. Click on ”other users” – there you can find a big ”add” button.

The user management opens. Do a right-click on ”user” and choose ”new user”.

Now you have to fill in the form. It’s important that username and password are set. Other fields can get filled in at will.

Create user (Windows server 2016)

Activate remote desktop for the new user

The new user is registered in the system – so you can now activate the remote desktop.

Do a right click on the windows logo in the bottom left corner of your taskbar. Then click the entry ”system”. In the opening dialogue you choose ”Remotesettings”.

Now we are clicking the ”select users” field. A list of users will appear – the admin is set as unlocked to RDP by default. If we click the ”add” button – a search dialogue opens. In the big field you have to search for the newly created user and click on ”ok”.

Ultimately you have to confirm the upcoming dialogue-fields.

Login via remote desktop

The login is a little tricky because you have to enter the format ”computername/username”. Otherwise the user can’t get identified and the password will be shown as incorrect. You can find the computer name in the ”system” window that is still open. To make it easier note the characters.

Login with the computer- and username

In our case the users full name would be 03887-23782\Mike. If the password you enter is correct – the new user is logged in.

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Can I order additional IP addresses?

You can order multiple IP addresses for each Dedicated Server through our support. You can order a maximum of 6 individual IPs. Various subnets are also available.

Description Price Setup
Per individual IP address €2.50 €10.00
/29 IP subnet (8 IPs, 6 usable IPs) €20.00 €80.00
/28 IP subnet (16 IPs, 14 usable IPs) €40.00 €160.00
/27 IP subnet (32 IPs, 30 usable IPs) €80.00 €320.00
One-time setup fee per IP address – €10.00
Price table IP addresses Dedicated Server

Please note that we need to know the purpose for ordering additional IP addresses. If we consider the purpose to be not meaningful, we may reject the order. This could be the case, for example, if the same result can be achieved through intelligent port usage. Therefore, please include your purpose directly in your support ticket.

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How can I shut down my dedicated server?

A dedicated server can’t be managed as easy as a virtual server. A virtual server is able to start quickly because it is part of a physical system.

Dedicated servers have to support special motherboard-commands so they can get remotely started. Not every motherboard of our dedicated servers are supporting this. That’s why you shouldn’t shut down a dedicated server at all. We may have to send a technician to start the server manually. This can take some time.

If you have shut down your server by accident – feel free to contact our support.

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Which operating systems can I use?

In the webinterface you can install the following operating systems:

  • Arch Linux latest minimal
  • CentOS 7.8 minimal
  • CentOS 8.2 minimal
  • Debian 10.4 LAMP
  • Debian 10.4 minimal
  • Debian 9.12 minimal
  • Ubuntu 16.04.5 LTS minimal
  • Ubuntu 18.04.4 LTS minimal
  • Ubuntu 18.04.4 LTS Nextcloud
  • Ubuntu 20.04 LTS minimal
  • Windows Server 2016
  • Windows Server 2019

With the rescue system proxmox can also get installed. Please make sure, that your processor is able to command virtualization. You can get further information from our support.