Usually your dedicated server will be available in less than 15 minutes. We automated the provisioning but if there went anything wrong at the payment or automated deployment it could take a little longer.
As soon as the server is available, the IP-address can be seen in the webinterface. Then you can equip your server with an operating system.
Feel free to contact our support if the deployment takes longer – so we can give you information about the order status.
Load describes how much work a Linux operating system has had to handle in the past 1, 5, and 15 minutes. The load is primarily composed of CPU, RAM, and disk work, but there are other factors involved as well.
In general, it can be said that the load is “1” when a core is so busy that no further tasks can be handled in real time. So any value above 1 means that tasks had to wait for processing.
If you have 2 cores, for example, a load above 2 is an indication that tasks are waiting in a queue. At this point, tasks are no longer executed “live” because the task queue is full.
You can check the load on your server using the “uptime” command. The last 3 values describe the load average. If these values are higher than the number of your cores, your server is overloaded. In that case, you should consider upgrading your resources.
If you have any questions about this topic, please contact us through a support ticket. We will be happy to assist you.
If you have lost the network connection, it’s possible to connect a KVM console to your server. This service is free for up to 2,5 hours.
More information can be given if you contact our support.
This depends on the installed CPU. Before ordering – please look up in the internet if the CPU is providing virtualization. These settings and also BIOS-settings can be performed by our support.
To say it directly: Yes, but this installation will be done for you by one of our technician within 24 hours.
Process of the windows installation
Sadly the installation of windows can’t get provided automatically. That’s why we have to connect a KVM console to the server. We will over take the installation part for you – this service is for free.
The following windows server can be installed:
We equip your Windows server with a 180-day trial license. After this period of time you have to take care of proper license yourself.
What we are doing in terms of installing:
This process will take about 20-30 minutes after arriving of the console. The console is usually ~1 hour after requesting connected by a technician.
In the ticket support we will keep you up to date about the current steps.
We have to make sure that credit card payments are legitimate payments. That’s why we set up rules to avoid a deceit. The payment will get checked by one of our employees – this usually won’t take longer than a few hours.
What happens if the payment gets accepted?
The following must be observed:
Why does my payment has a higher risk?
The following credit card payments will get checked manually:
If you have any other question or your credit card payment hasn’t arrived in you account after multiple hours, please contact our support.
To say it directly: No! As the name says we are a hoster where you pay in advance. So you are not commited to pay the bills even if you get the following notifications per e-mail:
If you want to discontinue your domain or server you could either ignore these e-mails or deposit a manual cancellation in the web interface.
Our system is using the available credit on your account to renewal the service automatically. That’s why you should cancel unwanted server- or domain-renewals at least seven days beforehand, so your credit won’t be partly used in the invoice. If this happens to you, you can remove the credit from unpaid invoices from the webinterface. Feel free to contact our support in any other case.
So in conclusion there are two ways to cancel your service:
Your permanent discount won’t get disabled because of an upgrade. Only the partial settlement of the upgrade won’t get included. You will pay the surcharge without the discount until the next cycle starts. If you ordered the server while a permanent discount was enabled, it will remain active and will get used in every future renewal.
For example:
If you still have questions about the process – please contact our support.
In this article we will expound how and when you can renewal a service automatically.
Usually all services will get automatically renewed if the following conditions are met:
So regarding our principle – also contracts aren’t needed.
How can I renew my server if it hasn’t done this automatically?
You will receive an invoice about seven days before the server will expire. You can find it in the client area – you will also get notified via e-mail.
As soon as you payed the invoice your server will continue to run as usual.
What happens if there isn’t enough credit on the account?
If you haven’t enough credit left, the server will receive the offline status and you won’t have any access anymore.
From this point you will have 6 days left to pay the invoice. After these six days we are obliged by the law to delete all the remaining data of your server permanently. If you would need more time please contact our support – so we can find a solution. We can’t offer the 6 days suspended phase for dedicated servers. You need to pay the invoice before its due date.
You are not sure how much money you can own on your credit account?
The following regulations are applying in relation to the credit charging:
But we still highly recommend to only charge as much as needed for the bill paying. Especially because of the ”Money Laundering Act” which makes it complicated to pay back the charged credit.