For which payment methods are fees charged?

Sofortüberweisung (Klarna)
Paysafecard13% fees

If you use your Paysafecard for direct credit top-up, a fee of 13% will be charged from now on. The good news is that when topping up, you can choose whether to add the fee to the transaction or deduct it from your later balance. Here’s an example: If you want to top up €50 credit, the fee of €6.50 can either be added to the transaction, so that a total of €56.50 is paid, or you can choose to pay €50 and receive €43.50 credit.

In the past, we have set all prices so that the fees charged by Paysafecard Wertkarten GmbH are borne by all customers. After 8 years, we have decided not to transfer these fees to all customers in the further calculation of our service prices. Only a small percentage of our customers use paysafecard as a method for top-up. Therefore, it seems to us to be a fair means to continue to offer fair prices in the hosting industry.

If you do not want to pay any additional fees, you can use our other payment methods such as Paypal, Sofortüberweisung, credit card or bank transfer to top up your credit.

Can I top-up credit automatically?

Unfortunately, it is not possible to automatically top up credit through the traditional payment methods. This is because prepaid hosting is based on a certain principle: you must first load credit onto your account before you can use the service.

However, we offer you the option to automatically top up your credit through your bank account. To do this, simply set up a standing order and transfer the money to our account. You can find the required reference in the web interface under “Transactions” > “Set up standing order”.

A big advantage of this is that you can also use the standing order as a regular payment. So, if you want to make sure that you always have enough credit on your account to use the service, you can simply set up the standing order to transfer the money automatically.

It should be noted, however, that the transfer must be made 2-3 working days before the invoice is issued so that the credit is on your account in time. This way, you can ensure that your service runs smoothly and that you do not accidentally overlook an invoice and get interrupted.

If you have any questions about this, please feel free to contact us at any time.

How do I install WordPress?

Thanks to our web interface you can install Webinterface with a few clicks.

To do so, log in to the web interface at Click on Applications.

Now select WordPress and click on “Install“.

The installation will now be executed.

After the installation you will be redirected to the application overview page. Here you will find all important information about the application and the login data for the respective administration backend.

Where can I find phpMyAdmin?

In this article we will explain where you can find phpMyAdmin (database management).

Log in to the web interface ( and click on “Databases”.

Select the desired database and click on the phpMyAdmin icon. You will be redirected.

If you have any questions, please feel free to contact us.

Which apps can I install via One-Click?

In this article we list for you which well-known and popular software you can install directly in Plesk with a click. This is very easy, no annoying uploading of data necessary. Most apps can even be updated automatically via Plesk.

  • ePages
  • Drupal
  • Joomla
  • Magento
  • Mediawiki
  • Moodle
  • phpBB
  • Prestashop
  • WordPress
Install applications directly in Plesk

I cannot send E-Mails to Outlook/Live/MSN

Unfortunately, Microsoft has put some of our IP address ranges on a block list. For this reason (in particular) no emails can be sent from our web hosting server to recipients with Outlook, Live or MSN domain.

The error message that comes back then looks something like this:

<>: host[] said:
550 5.7.1 Unfortunately, messages from [] weren't sent. Please
contact your Internet service provider since part of their network is on
our block list (S3140). You can also refer your provider to
[] (in reply to MAIL
FROM command)

We have already tried several times to have the IP addresses removed from this list. Unfortunately, Microsoft does not allow any changes here. We are also not given any indication as to what the reason for the blocking is. We are only referred to Guidelines, whose rules we follow as a hosting provider.

We protect the web spaces with strict limits regarding outgoing e-mails. Mass sending of spam is not possible from our web hosting systems. We have also informed Microsoft about this, but they have not responded.

To solve the problem, we are already working on an improved way to increase the delivery quality.

Some customers have already signaled their interest in dedicated IP addresses in the past. However, due to the IP address shortage, it is not possible to allocate dedicated IP addresses to individual customers.

We sincerely apologize for any problems that may have arisen.

How do I get a free SSL certificate for my domain?

In this article we describe how you can create a free Lets Encrypt certificate. You should secure all your domains with an SSL certificate so that the data is always encrypted when transferred over the Internet.

  • Log in to the Plesk web interface.
  • Find the domain you want to secure and click on “SSL/TLS Certificates“.
  • Click on “Use for free” to protect the domain with Lets Encrypt.
  • In the dialog that opens, enter your email address and click “Use for free“. The setup may take a few moments.
  • If everything worked, you will get the message “The SSL/TLS certificate has been installed on“.
Lets Encrypt administration in Plesk

Alternatively, you can request a wildcard Let’s Encrypt certificate that is valid for all subdomains. This way you only have to use one certificate if you use multiple subdomains for one domain.

My Plesk access is not working, what to do?

In this article we describe what you can do if your Plesk access is not working.

You already have another Plesk account

If you have already purchased a Plesk account with your customer account, then you will find every further web space package in this first account. This is also the case if your old web hosting package has been terminated for a longer period of time.

You have forgotten your password

No problem. Just go to the login page of the Plesk web interface and request a new password.

That didn’t help, now what?

No problem! Just log in to the Vionity web interface and write us a support ticket. We will help you quickly and in most cases give you the username and a new password. However, we can only process such a request if it was sent from your customer account.

How do I change the PHP version?

In this article we will show you how you can easily change the PHP version per domain. You have the versions PHP 5 and mostly the latest PHP 7 version at your disposal.

  • Log in to the web interface (Plesk).
  • Under Domains, select the website you want to change and click the “PHP Settings” button.
  • Click on “Ok” to save the new PHP version.
  • After about 7 minutes the setting is active.
Choose PHP version