Prepaid Hoster FAQ

Are you having trouble logging into your customer account or have you forgotten your login credentials? Do you see the message “We were unable to log you in with these credentials” in the web interface?

In that case, there are two options.

Resetting Password

If you have only forgotten your password, please use the password reset function in our web interface VionityCP. You can find this either by selecting the corresponding button in the login process or directly at this link (Password Reset).

VionityCP web interface is directly linked to your customer account, so changing your password in VionityCP will also update it in all our systems.

Forgot Email Address

If you have forgotten your email address at Prepaid-Hoster.de along with your password, please follow these steps.

Try all your email addresses using the password reset function. If a correct email address is entered, you will receive an email at that address sooner or later. Due to data protection reasons, you will not receive direct feedback online about whether the email exists in our customer database. If none of the email addresses work, please contact our customer service – in this case, by email. Please include the following information:

• Your full name
• Your full address
• A copy of your ID card (sensitive data/images can be blacked out).

The responsible staff member will assist you further.

Quick tip: A password tool can help you with both data entry and password security!

We are happy to perform paid work on your server.

Costs

• Mon-Fri: €15 per started 15 minutes.
• Sat, Sun, Holidays: €30 per started 15 minutes.

These fees apply for any kind of work on your server, such as manual backups, configurations, or installations.

Whether and when we intervene is entirely up to our technician.

We generally handle the following installations:

• Keyhelp
• Nextcloud
• LinuxGSM Gameserver
• Latest Java version
• MySQL/Mariadb server
• TeamSpeak 3 server
• Other well-known software
• Installation of supported ISOs on KVM servers
  • Windows Server 2019
  • Windows Server 2016
  • Ubuntu, Debian, CentOS

We do not guarantee proper functionality during installation. This especially applies to untested operating systems. The installation by a supporter/technician does not exempt the customer from the obligation to secure their server. Each customer is responsible for the security of their server.

Check out our Game-Server Cloud for virtual servers if you want to install a TS3 server, an MC server, CS:GO server, or an Ark server. This works perfectly with just a few clicks.

We do not offer individual installation/configuration of:

• Minecraft servers/gameservers
• OpenVPN/VPN servers
• Mail server configurations
• Custom software

If you need something else, please let us know via ticket. If a technician is familiar with it, we can fulfill your request.

Please note that we charge a fee for each individual installation, as a technician needs to be deployed. Since we work with the prepaid system, there must be sufficient credit available before the intervention.

The intervention usually takes place on workdays during our office hours. Please also note that we require access to your server/webspace and may need additional access in order to complete the task.

How to plan an intervention

If you need help with installing software, please open a ticket with the desired details. A staff member will then send you an offer if we can perform the intervention for you. If you would like to accept the offer, please top up your credit and notify us in the ticket that you have done so. We will then deduct the credit and carry out the intervention. Please note that there is no guarantee that we will successfully perform the intervention. In this case, we unfortunately cannot refund your credit. However, our technicians will do their best.

Many customers register with us using so-called disposable emails. We understand why, but we promise there’s no need to worry if you provide your real email address.

We do not allow registration with disposable emails in our web shop. This isn’t because we want to spam your inbox with ads – we don’t do that. We are protecting you and your data.

We Do Not Send Email Ads

Imagine you sign up with us using a disposable email. At that moment, you need to verify your email address, so you check your inbox. After that, you might close the tab and never look at it again.

We send important notifications about your server via email. So, you won’t notice if your server:

• is about to expire
• is being shut down for maintenance
• gets suspended
• requires your attention for any reason

This can be very frustrating if you miss the timely renewal and your data gets permanently deleted.

Additionally, if you forget your password, you won’t be able to reset it properly since you can’t remember the disposable email address. Without proper verification, even our support team can’t help you in that moment.

Disposable Emails are Security Risks

Most disposable email providers allow access to the inbox months after creation, only requiring the email address you used to register. There is no verification—anyone can see the emails. It doesn’t matter whether it’s you or someone you don’t know accessing the inbox.

This means anyone could theoretically access your emails. As a result, anyone could gain access to your account at Prepaid-Hoster. In the worst-case scenario, someone could even access your server data, alter it, damage it, or steal your information.

We assure you there is no reason to use a disposable email with us. As a service provider, we must ensure that your account with Prepaid-Hoster is secure.

It is completely understandable that you would want to know if the chosen product meets your expectations or requirements before making a purchase. The same applies, of course, especially to our virtual servers. The actual performance in this segment varies with each provider and depends on the hardware used, installed software services, and occupancy of the host systems.

And that’s exactly why we make it extremely easy for you: simply test our servers for a full seven days, completely free of charge and without any obligation! To do this, you only need to provide your name and email address on our corresponding test server page – and after a few minutes, your test server will be completely prepared and ready for use!

To accommodate as many interested parties as possible with this trial offer, we allocate a server of your choice as a test server.

–> Click here to go to the order page for our free test server

So, what are you waiting for? You can do everything with the server that you would do with a “regular” purchased server (within the framework of our terms and conditions). The test servers are created on a regular customer system and are no different from those that can be booked permanently. We don’t deceive you!

After the 7-day trial period, you have the following two options:

1. Convert the test server into a regular server with just a few clicks. All data and the assigned IP address remain the same, so you can also use the test period as a free time to set up the server. After that, you can upgrade or downgrade the server as you wish.
2. Simply let the server expire (without cancellation). All server data will be deleted, and you will not incur any obligations.

Sounds good, right? 😉

Please note that our test servers can only be allocated once per customer. Provision is only possible when providing a “real” email address, as we want to avoid abuse and security vulnerabilities. We explain why we do not accept disposable email addresses in the following FAQ article: Why are disposable emails prohibited?