No, as a rule, credit cannot be refunded.
Refunding Credit
Generally, credit cannot be refunded. This includes credit you have added yourself. Special credits from bonus promotions or donations will not be refunded under any circumstances and will be forfeited if you close or delete your account.
Credit After Termination
Please note that credit returned to your account from canceled services is also considered special credit. Therefore, this credit is also excluded from refunds.
Paysafecard
Paysafecard credit can only be refunded to a bank account in your name if you provide proof that you are the buyer of the PSC. Otherwise, refunds can only be made using the original method used for the top-up!
Requesting a Refund
Due to strict anti-money laundering laws, we must review each case individually to determine if a refund is possible. Please contact our support or email auszahlung@prepaid-hoster.de for assistance.
Top-Up with Caution
We recommend only topping up your account when you are sure you will use it for purchasing or extending a service. This way, you can avoid any issues!
It may also be important for you to know that your credit with us never expires.