You are not sure how much money you can own on your credit account?
The following regulations are applying in relation to the credit charging:
But we still highly recommend to only charge as much as needed for the bill paying. Especially because of the ”Money Laundering Act” which makes it complicated to pay back the charged credit.
No, credit cannot be paid out in general.
In most cases, credit cannot be paid out. This applies to the credit you have loaded. Special credit from bonus promotions or donations will under no circumstances be paid out and will expire if you close or delete your account.
Please note that credit transferred back to your credit account from cancelled services is also special credit. This means that this credit is also not eligible for a refund.
Credits from Paysafecard top-ups can only be refunded to a bank account in your name, provided that you can provide proof of being the purchaser of the PSC. Otherwise, refunds can only be transferred back to the original top-up method.
Whether a refund of credit is possible depends on the strict money laundering law and must be examined on a case-by-case basis. Please contact either the support or auszahlung@prepaid-hoster.de for this purpose.
Therefore, we recommend that you only top up your credit if you are really sure that you want to use it for purchasing or extending a service. This way, problems can be avoided!
It may also be important for you to know that your credit with us will never expire. Learn more about the validity of your credit here.
If you cancelled the process of charging credit you can just ignore the obtained invoice – we also can cancel it – please notify our support in this case.
If the bill is provided by a service of yours you could also ignore it and leave it unpaid – but as a result your server or service will get suspended and accordingly deleted.
In the webinterface you can easily cancel the service yourself.