Windows Server: No Ping

If your Windows server shows as unreachable in the web interface, please follow these steps:

1. Check if the server is turned on
   Make sure your server is actually powered on and has fully booted up.
2. Check if there is an IPv6 connection
   Ping your server’s IPv6 address to see if it is reachable using IPv6.
3. Check for a status update in the status portal
   Log into our status portal and see if there is a message saying that the host system is down or under maintenance. If there is a message, please wait until it is cleared.
4. Stop and restart your server (if there is no status message)
   If there is no message in the status portal, stop your server using the web interface and then start it again. After restarting, wait a few minutes for all services to come up.
5. Check if Ping is enabled in Windows
   By default, Windows blocks ICMP requests. To allow ping replies, connect to your Windows server using Remote Desktop as an administrator and run the following command: netsh advfirewall firewall add rule name="All ICMP V4" dir=in action=allow protocol=icmpv4 After you run this command, your server should reply to pings again and the error in the web interface will disappear shortly.
6. Create a WinMTR test at home if there is packet loss
   If your server still shows packet loss even though it replies to pings, run a WinMTR test from your home computer against your server’s IP address. Then send us the WinMTR results in a support ticket so we can analyze the problem further.

If you have any more questions, please do not hesitate to contact us.