Tag: domain

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When is my Domain ready?

The first domain order of a customer has to be manually checked by an employee because:

  • We have to make sure that every personal data is existing and correct. Otherwise we can not accept the order.
  • Usually the domain owner is responsible for the correct use. We, as the provider do not want that the responsibility for the activities that happen on the service falls back on us – this would be the case if there is missing data.
  • The payment providers also take their part in this list. It has often happened in the past that the bookings with the payment service provider were revoked after the immediate provision of a domain. Since registrars charge us the domain fees directly when a domain has been registered, we need to make sure that the data is correct and the transaction safe.

These problems partly come as a result of our anonymous prepaid-system. Customers only have to store any data at purchases of domain bookings.

So please understand that we may need a bit more time to register your domain. Besides that, the worldwide DNS updates can take up to 24 hours but we promise that you will not experience any disadvantages as a result.

If you still have questions regarding this topic, please contact our support.

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What’s the meaning of a premium domain?

A domain can only get registered if they aren’t already owned by any other one.

Sometimes there’s the case that you may be excited as your wanted domain is set on ”available”. But that’s not particularly true – often we have to cancel orders like this.

Premium Domain

A premium domain has a high price difference compared to normal domains. For example “fast.download” – this domain is not belonging to anyone – but you could also not buy it for a normal price. That’s because of its simplicity. For cases like this there is an intern list of words which can’t be used in domains that easy.

Register a premium domain

Sadly it is not technically possible to recognize such a premium domain in advance. If you have tried to register a premium domain, we have to cancel the process and will give you the money back as credit on you account.

We can also check how expensive your domain would be – but you should also be prepared for at least a three-digit amount. If you still have any questions regarding premium domains please let us know!

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Connecting a domain to Minecraft

Here is a short guide about how to connect your own domain to your Minecraft-server:

  • Log in into your webinterface and choose your domain at the taskbar on the right.
  • Click on DNS-Settings.
  • Click on the button ” + new SRV entry”.
  • Now you choose Minecraft as your service.
  • Fill in the following fields:
    • Subdomain: You can either fill in your subdomain or keep the field empty. – If you fill in nothing you can connect your domain without any prefixed subdomain.
    • IP: Enter the address (domain or IP) of your Minecraft server. Without port.
  • Target-port: Enter the Port of the Minecraft-server. Default: 25565
  • Now save your form.
Connect a domain to Minecraft

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How can I cancel a domain?

It’s not necessary to separately cancel a domain. If the bill of the domain won’t be paid, it will be cancelled automatically.

But if you want to quit the domain instantly, you can request it in your webinterface. You can also do that shortly before the domain expires to feel extra safe.

All you have to do is click on ”Domains” and on ”manage domains” (-> dt. ”Domains verwalten”).

Active domain list

The active domain listing gives you several options. Click on the corresponding row the remove symbol to open a form.

Domain cancel form

Fill in the form and send it off – the cancellation will be queued for the next midnight.

Please notice: A domain cancellation is permanent – the domain can’t be registered again for 30-60 days after the day of cancellation.

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How can I connect my domain to my webspace?

If you want to connect your domain to your webspace you have to enter the IP-address of your webhosting in the DNS-settings.

To find out the IP- address, we have to follow a few steps:

  • Login into Plesk.
  • Create the desired domain.
  • In the overview you can see the IP-address of your webhosting.
  • Have a look into the DNS-settings of your domain provider.
  • Create an A-Record without any name and paste the IP address in the content.
  • Create another A-Record with the name * (asterisk) and paste the IP address in the content.
IP-address of the subscription.

It could take up to 24 hours until your domain is connected to the webspace package. Usually you can add SSL-Certificates immediately.

Please notice that it is possible that you may receive different IP-addresses for new domains in Plesk.