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When is my Domain ready?

The first domain order of a customer has to be manually checked by an employee because:

  • We have to make sure that every personal data is existing and correct. Otherwise we can not accept the order.
  • Usually the domain owner is responsible for the correct use. We, as the provider do not want that the responsibility for the activities that happen on the service falls back on us – this would be the case if there is missing data.
  • The payment providers also take their part in this list. It has often happened in the past that the bookings with the payment service provider were revoked after the immediate provision of a domain. Since registrars charge us the domain fees directly when a domain has been registered, we need to make sure that the data is correct and the transaction safe.

These problems partly come as a result of our anonymous prepaid-system. Customers only have to store any data at purchases of domain bookings.

So please understand that we may need a bit more time to register your domain. Besides that, the worldwide DNS updates can take up to 24 hours but we promise that you will not experience any disadvantages as a result.

If you still have questions regarding this topic, please contact our support.

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Why is a DNS-update taking so long?

In this article we will explain to you why a DNS-update is taking so long and how your internet provider or DNS-service is included in this process.

While you are surfing through the internet, you use a domain to reach a certain website. Therefore the DNS-service is working in the background – it resolves the domain to an IP-address. Behind this IP-address a server is processing the requests and makes the desired website available.

If you want to provide a website with your domain from your vServer or your webspace, the domain has to resolve to the IP-address of your service. That’s why you have to connect your domain and your webspace or server.

These DNS-changes will be deposited in our Kramer-DNS nameserver. But your DNS-resolver won’t call up the nameserver of your domain provider every time as you are connecting to a website. To keep queries to these servers as low as possible – all DNS servers temporarily store the DNS entries of the domains. This is why the providers don’t instantly notice changes in the entries. Generally, most providers (e.g. windstream internet service provider) store them for 12-72 hours to ensure quick loading of the website.

Even Google (8.8.8.8) or Cloudflare (1.1.1.1) are using techniques like this.

Please be patient with the time the changes will take. This applies as well for SRV entries or if you change your domain’s nameserver.

Time-To-Live for DNS changes

Each DNS entry also has a TTL (Time To Live) specification. This specifies how many seconds another DNS server may cache this entry before it can query our name server again for the current content. We have set the value to 12 hours. But most ISP cache DNS servers ignore it. That’s why we decided to make this value not adjustable for customers.

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Do you offer DNSSEC?

Unfortunately, due to technical reasons, we do not offer DNSSEC.

Implementing this feature would require a significant modification to our nameservers, and as it is not in high demand, it is not cost-effective for us to do so at this time.

If you have your own nameservers in operation, you can send us your key. We will then enter it into our registrar for you.

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Redirection without Webhosting

First, you need to go into the DNS-settings of your domain to redirect the subdomain to another URL.

Click on “New Redirection” (dt: “Neue Weiterleitung”)

In the form you enter your data as following:

NameyoutubeThe subdomain for the redirect
Destinationhttps://www.youtube.com/channel/XYZThe entire URL must be entered completely
ProtocolFilled in automatically if URL is provided with protocol

Save the entry – then your redirect will get processed in the background.

Root-domain and wildcard-redirection

  • If you want to redirect to a root domain (without www. ) – just leave the name field empty
  • You can use “*” as the name – if you want to redirect every subdomain. The root-domain won’t redirect with this step. You could also enter a new entry without a name.
New redirection

Please notice that the changes can take up to 24 hours until it works properly.

Further information about the DNS-updates can be found here: Warum dauert ein DNS Update so lange?