Prepaid Hoster FAQ

The database can only be accessed from the web server host for performance reasons. So this is only for software that runs directly on the webhosting.

If you need an external database, you can rent a virtual server and install a database on it with phpMyAdmin administration via One-Click.

Support will be happy to help you if you need help with the setup.

In this article, I will show you how to easily change the PHP version for each domain. Versions PHP 8.0 to 8.3 are now available. Version 7.4 is still available for backward compatibility but is no longer recommended.

Changing the PHP Version

1. Login to the Web Interface: Log in to the web interface (Plesk).
2. Select Domain: Go to “Domains” and select the website for which you want to change the PHP version.
3. Adjust PHP Settings: Click on “PHP Settings.”
4. Select PHP Version: Choose the desired PHP version (8.0 to 8.3).
5. Save Selection: Click “Ok” to save the new PHP version.

The new setting will be active after about 3 minutes.

FastCGI vs. FPM: What is the Difference?

• FastCGI:
  • Performance: FastCGI offers better performance compared to traditional CGI because it doesn’t start a new process for each request.
  • Stability: FastCGI processes run isolated, which means they aren’t affected by crashes of other processes.
  • Usage: Ideal for smaller applications and websites with moderate traffic.
• FPM (FastCGI Process Manager):
  • Performance: FPM further optimizes FastCGI, offering better performance and scalability for PHP applications.
  • Stability: FPM can manage different pools of PHP processes with various configurations, providing more flexibility and stability.
  • Usage: Best for large websites and applications with high traffic, requiring efficient resource management.

You can easily create a free certificate in the Plesk web interface, which is also valid for all subdomains. We describe how to do it.

Request Wildcard SSL Certificate

• Log in to the Plesk web interface
• In the list, find the domain to which you want to add an SSL certificate.
• Open the DNS management of the domain in the background. Make sure that the domain is connected to your web hosting.
• In the Plesk web interface, click on “SSL/TLS Certificates” for your domain.
• Click on “Issue SSL certificate
• In the sidebar that opens, select “Install free basic certificate from Let’s Encrypt”.
• In the window that opens, check “Protect wildcard domain (including www and webmail)”.
• Click on “Use for free” and wait a moment.
• A screen with the headline “SSL/TLS wildcard certificate from Let’s Encrypt is issued for domain XYZ” will open.
• Copy the cryptic looking string, for example “3fOObNS5sZSG4cJa01FOMHJcEyxW8BWCcivQGNNmO6Q” to the clipboard

Configure DNS

• Open the DNS administration and click on “New entry”.
• Set:
• Type: TXT
• Name: _acme-challenge
• Content: (your copied string)
• Save the entry

Install certificate

• Go back to the Plesk administration interface
• Click on “Reload” in the dialog and wait a moment
• The certificate will now be installed and activated for all subdomains

If you have any questions or problems, please contact our support. We will help you then!

You can reach the Plesk web interface for web hosting at the following address: host04.prepaid-webspace.com.

Log in there with the access data you received by e-mail.

You can also find your access data in the administration web interface at vionity.de. You can easily log in directly to the administration interface from there.

Simply open your web hosting in the left navigation bar and click on the “Plesk Web Interface” button.

You will then be automatically redirected and logged into the correct web interface.

Manage multiple webhostings

If you have ordered more than one web space server from us, please note the following:

The first credentials of your very first web hosting package will always apply to your account in the Plesk panel. This is because all your hosting subscriptions are stored in one Plesk account.

If you have any questions about this or problems with the login, feel free to contact us at Support. We will help you as soon as possible.

In this FAQ article, we provide the data you need to use your mailbox in mail clients. For example, you can set up your mailbox in Outlook or Thunderbird to receive and send emails. These data also apply to various mail clients on Android or iOS.

Beforehand, you should have set up the mailbox in Plesk, as explained here.

To find the necessary data, such as the incoming mail server or outgoing mail server, simply refer to the following table:

Field	Input
Username	Your complete email address
Password	Your mailbox password
Protocol	IMAP or POP3
Incoming mail server IMAP	Your domain Port: 143
Incoming mail server Authentication	STARTTLS
Outgoing mail server SMTP	Your domain Port: 25
Outgoing mail server Authentication	STARTTLS
Outgoing server requires credentials	Yes

To access emails using a web browser, you can follow the instructions provided here.

If you have any questions about the configuration, feel free to contact us anytime. We will be happy to assist you.

In this article we will show you how to create your own email address in Plesk.

• Log in to the Plesk web interface.
• Select the “Email” menu item.
• Click on the “Create email address” button.
• Now fill out the form. Note the following:
  • You can create a mailbox and create email forwarding.
  • Use a secure password so that no one can hack your mailbox. This is the password you have to enter in your mail client to receive or send mails.

• Enter the desired address in the “E-mail address” field. You do not have to enter the domain.
• Then click on the “Ok” button to create the address.

You can use the email address now. For example with our webmail or a program like Outlook.

You can reach our webmail client at the following address:

webmail.prepaid-webspace.de (webspaces with SSD)

Alternatively you can always install a webmail client like Roundcube on your webspace for free. This is very easy with a one-click application.