Category: Accounting (EN)

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Can I automatically top up my balance?

Yes, you can also automatically top up your balance at Prepaid-Hoster. You have the option to use PayPal or a traditional bank transfer.

With PayPal

You can easily set up automatic balance top-ups through PayPal subscription in the web interface. Here’s how:

  • Sign in to the web interface
  • Open the “Customer Area” menu on the left
  • Click on “PayPal Subscriptions”
  • Click on “New Automatic Payment”
  • Customize the settings according to your preferences. You can activate multiple subscriptions.
  • Authorize the payment through PayPal

Your balance will now be automatically topped up through PayPal.

You can remove the subscription at any time directly in our web interface.

PayPal Subscription settings window

With Standing Order/Bank Transfer

In addition, we offer you the option to automatically top up your balance through your bank account. Simply set up a standing order and transfer the money to our account. You can find the necessary reference in the web interface under “Transactions” > “Set up Standing Order”.

A major advantage of this method is that you can also use the standing order as a regular payment. If you want to ensure that you always have enough balance in your account to use the service, you can set up the standing order to transfer the money automatically.

However, please note that the transfer must be executed 2-3 working days before the invoice date to ensure that the balance is on your account in time. This way, you can ensure that your service runs smoothly and that you don’t accidentally overlook a bill and get interrupted.

If you have any questions, please feel free to contact us at any time.

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What additional costs can arise?

Name Costs
Server activation after abuse/anti-hack report one-time 5.00 Euro
Software installation (installation service) Mon-Fri: 15 Euro/15 minutes.
Weeekend/holidays: 30 Euro/15 minutes
Backup creation (optional) after abuse/anti-hack 15 Euro/15 minutes, excluding activation fee
Backup creation 15 Euro/15 minutes
Setup fees for dedicated servers 10.00 Euro, unless otherwise stated
Setup fees for additional IP addresses (dedicated servers, per IP address) 10.00 Euro/IP address
Traffic increase (vServers, KVM) 9.50 Euro per TB per month
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How can I revoke my order and get a refund?

You can revoke your order within 14 days. The value will then go back to the originally used account.

This may not be the best solution so please contact our support if you have trouble with one of our products. We will try to help with every problem that occurs.

Right of withdrawal

Here you can find the complete and valid cancellation policy: https://www.prepaid-hoster.de/info/widerrufsbelehrung.html

What we need to know

  • Order number or name of the services
  • Order date
  • E-mail address of your customer account
  • Your full name
  • Your address
  • The current date

What you need to notice

  • We have an instant cancellation feature in our webinterface. Please prefer this whenever possible.
  • A revocation is impossible when your server has been suspended due to violation of our terms and conditions.
  • The processing of your revocation can take up to 14 days.
  • We can not provide revocations for domains due to the personalisation.
  • We can only provide a revocation if you have paid by bank transfer, PayPal or credit card. A repayment of paysafe cards is not possible without detours due to the Money Laundering Act.

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I paid with the credit card but the money hasn’t arrived!

We have to make sure that credit card payments are legitimate payments. That’s why we set up rules to avoid a deceit. The payment will get checked by one of our employees – this usually won’t take longer than a few hours.

What happens if the payment gets accepted?

The following must be observed:

  • We will credit the value of the deposit to your account
  • If you have ordered a service, please repeat the order

Why does my payment has a higher risk?

The following credit card payments will get checked manually:

  • Payments, which can’t be assigned to an IP-address due to the data protection settings
  • Payments, carried out with a VPN connection
  • Payments with unusual parameters
  • Payments with an increased risk factor

If you have any other question or your credit card payment hasn’t arrived in you account after multiple hours, please contact our support.

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Do I have to cancel my prepaid server?

To say it directly: No! As the name says we are a hoster where you pay in advance. So you are not commited to pay the bills even if you get the following notifications per e-mail:

  • Notification before expiration
  • Second notification before expiration
  • Service is locked (late payment)
  • 7 days until the service will get permanently deleted

If you want to discontinue your domain or server you could either ignore these e-mails or deposit a manual cancellation in the web interface.

Our system is using the available credit on your account to renewal the service automatically. That’s why you should cancel unwanted server- or domain-renewals at least seven days beforehand, so your credit won’t be partly used in the invoice. If this happens to you, you can remove the credit from unpaid invoices from the webinterface. Feel free to contact our support in any other case.

So in conclusion there are two ways to cancel your service:

  • You just don’t pay the bill and phase out the service
  • You cancel the service in the webinterface
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If I upgrade my server – is the discount still active?

Your permanent discount won’t get disabled because of an upgrade. Only the partial settlement of the upgrade won’t get included. You will pay the surcharge without the discount until the next cycle starts. If you ordered the server while a permanent discount was enabled, it will remain active and will get used in every future renewal.

For example:

  • Upgrading a KVM server from 2 to 6 cores
  • The price difference amounts 6,90€
  • The server is already running 15 out of 30 days
  • In this case you only have to pay 3,45€ for the upgrade because half of the running time is already over
  • So the server renewal won’t be at 6,90€
  • The total price will get calculated regarding the discount

If you still have questions about the process – please contact our support.

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Will my service be automatically renewed?

In this article we will expound how and when you can renewal a service automatically.

Usually all services will get automatically renewed if the following conditions are met:

  • There is enough credit
  • The server has not been cancelled by you

So regarding our principle – also contracts aren’t needed.

How can I renew my server if it hasn’t done this automatically?

You will receive an invoice about seven days before the server will expire. You can find it in the client area – you will also get notified via e-mail.

As soon as you payed the invoice your server will continue to run as usual.

What happens if there isn’t enough credit on the account?

If you haven’t enough credit left, the server will receive the offline status and you won’t have any access anymore.

From this point you will have 6 days left to pay the invoice. After these six days we are obliged by the law to delete all the remaining data of your server permanently. If you would need more time please contact our support – so we can find a solution. We can’t offer the 6 days suspended phase for dedicated servers. You need to pay the invoice before its due date.

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How much credit can I charge?

You are not sure how much money you can own on your credit account?

The following regulations are applying in relation to the credit charging:

  • You have to charge at least 5€
  • You can charge a maximum of 500€ per transaction
  • You can own a maximum of 750€ on your credit account

But we still highly recommend to only charge as much as needed for the bill paying. Especially because of the ”Money Laundering Act” which makes it complicated to pay back the charged credit.

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Can Credit be Refunded?

No, as a rule, credit cannot be refunded.

Refunding Credit

Generally, credit cannot be refunded. This includes credit you have added yourself. Special credits from bonus promotions or donations will not be refunded under any circumstances and will be forfeited if you close or delete your account.

Credit After Termination

Please note that credit returned to your account from canceled services is also considered special credit. Therefore, this credit is also excluded from refunds.

Paysafecard

Paysafecard credit can only be refunded to a bank account in your name if you provide proof that you are the buyer of the PSC. Otherwise, refunds can only be made using the original method used for the top-up!

Requesting a Refund

Due to strict anti-money laundering laws, we must review each case individually to determine if a refund is possible. Please contact our support or email auszahlung@prepaid-hoster.de for assistance.

Top-Up with Caution

We recommend only topping up your account when you are sure you will use it for purchasing or extending a service. This way, you can avoid any issues!

It may also be important for you to know that your credit with us never expires.

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Can I pay with a PSC from another country?

Yes, you can top up your balance with any valid Paysafecard, as long as you enter the code directly in the payment form.

You can even use multiple top-up cards for one transaction. Please also refer to our top-up regulations and any applicable fees.

Please note that you may not be able to add Paysafecards from other countries to your my paysafecard account.

Please be aware that we cannot provide any information about your paysafecard account. Feel free to contact us if you experience any payment issues during our order process.

We cannot offer support on this topic! Therefore, please refrain from sending us a message about it. We will not respond unless you are a Prepaid-Hoster customer.