Author: admin

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How do I create a WinMTR log?

With WinMTR we can track what ping you have to your server and what points a ping packet passes between your PC and your server.

This helps us to analyze where a problem with ping or packet loss occurs. Because unreachability is not always a general network problem at our server.

WinMTR Download

Download the program “WinMTR” from here: https://sourceforge.net/projects/winmtr/files/latest/download

Unpack and start

Unpack the ZIP archive on your desktop and open the file WinMTR-v092\WinMTR_x64\WinMTR.exe

WinMTR

Now find the IP address of your virtual server. Copy it and enter it into the “Host” field. Then click on “Start”.

Now please wait about one minute. The program works now and checks the connection to your server every second by pinging.

WinMTR does its work

After about one minute you can stop the process.

Use the “Copy text to clipboard” function to save the result to your clipboard. Then paste the text into your ticket. If it looks a bit unformatted, that’s not a big deal. We can still evaluate the data.

Thank you very much for your help!

Example

WinMTR Output
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What additional costs can arise?

Name Costs
Server activation after abuse/anti-hack report one-time 5.00 Euro
Software installation (installation service) Mon-Fri: 15 Euro/15 minutes.
Weeekend/holidays: 30 Euro/15 minutes
Backup creation (optional) after abuse/anti-hack 15 Euro/15 minutes, excluding activation fee
Backup creation 15 Euro/15 minutes
Setup fees for dedicated servers 10.00 Euro, unless otherwise stated
Setup fees for additional IP addresses (dedicated servers, per IP address) 10.00 Euro/IP address
Traffic increase (vServers, KVM) 9.50 Euro per TB per month
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How can I revoke my order and get a refund?

You can revoke an order within 14 days. In most cases, though, the immediate cancellation in the control panel is faster and needs no form. So check first whether it is enough for you.

Check first: immediate cancellation

  1. Open your server in Vionity and click “Return or let expire” at the top.
  2. Choose the cancellation type “Immediate cancellation”.
  3. Enter a reason and your rating and tick the confirmation box.
  4. Click “Confirm cancellation”.

On the right you see the remaining days, the return fee and how much credit you get back before you confirm. Immediate cancellation works within the first 30 minutes after ordering for all vServers and web hosting. After that, any time for KVM Root 3.5, legacy KVM 2.0/3.0 and web hosting. Smart Value, Smart Essential and dedicated servers otherwise run until the end of their term, and dedicated servers have no 30-minute window either.

Important: the credit you get back is special credit. Ending the contract early is a goodwill service on our part. Special credit is calculated to the day, minus a 0.50 € return fee. It is not paid out and can expire. You can use it for new orders.

With an immediate cancellation, the server, its data and backups are deleted practically at once and cannot be restored. All details are in this article.

Revocation

If the immediate cancellation does not help you, you can revoke the order within 14 days. Because we start providing the service right away at your request, you confirm during checkout that performance begins before the revocation period ends. If you revoke, you therefore pay a proportionate amount for the time up to your revocation. We refund the rest to the payment method you originally used.

The complete and valid cancellation policy describes how to declare your revocation.

Always include in your revocation

  • Order number or name of the service
  • Order date
  • Email address of your customer account
  • Full name
  • Address
  • Current date

Good to know

  • If your server is suspended for a breach of our terms, for example abuse, revocation is not possible.
  • We reserve the right to close your customer account in case of a revocation.
  • Processing a revocation can take up to 14 days.
  • Domains cannot be revoked, as they are a service tailored to you.
  • We can refund payments made by bank transfer, PayPal or credit card. Top-ups made with paysafecard cannot easily be refunded.
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Whois-protection possible?

The address data has to be correct when ordering a domain. This contains the name, address and the mobile number. We will check manually if those correspond to truth.

Protecting domain-data

Since the beginning of 2017 we are providing a special service on demand. This is to protect the data of the owner in the public net. Therefor the relevant whois-data will be replaced by a whois-protection-company. This provides a fully anonymity and the possible contact requests will be forwarded to you.

We can provide this for the following domain endings:

  • .net
  • .org
  • .com
  • .info
  • .biz
  • .co
  • .mobi
  • .tv
  • .name

Already existing protection for domains from the EU

Other endings can’t use the whois-protection.

Because of the GDPR guidelines, domain names within the EU region can not give an insight to your data. So this will not be seen online.

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When is my Domain ready?

The first domain order of a customer has to be manually checked by an employee because:

  • We have to make sure that every personal data is existing and correct. Otherwise we can not accept the order.
  • Usually the domain owner is responsible for the correct use. We, as the provider do not want that the responsibility for the activities that happen on the service falls back on us – this would be the case if there is missing data.
  • The payment providers also take their part in this list. It has often happened in the past that the bookings with the payment service provider were revoked after the immediate provision of a domain. Since registrars charge us the domain fees directly when a domain has been registered, we need to make sure that the data is correct and the transaction safe.

These problems partly come as a result of our anonymous prepaid-system. Customers only have to store any data at purchases of domain bookings.

So please understand that we may need a bit more time to register your domain. Besides that, the worldwide DNS updates can take up to 24 hours but we promise that you will not experience any disadvantages as a result.

If you still have questions regarding this topic, please contact our support.

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Why is a DNS-update taking so long?

In this article we will explain to you why a DNS-update is taking so long and how your internet provider or DNS-service is included in this process.

While you are surfing through the internet, you use a domain to reach a certain website. Therefore the DNS-service is working in the background – it resolves the domain to an IP-address. Behind this IP-address a server is processing the requests and makes the desired website available.

If you want to provide a website with your domain from your vServer or your webspace, the domain has to resolve to the IP-address of your service. That’s why you have to connect your domain and your webspace or server.

These DNS-changes will be deposited in our Kramer-DNS nameserver. But your DNS-resolver won’t call up the nameserver of your domain provider every time as you are connecting to a website. To keep queries to these servers as low as possible – all DNS servers temporarily store the DNS entries of the domains. This is why the providers don’t instantly notice changes in the entries. Generally, most providers (e.g. windstream internet service provider) store them for 12-72 hours to ensure quick loading of the website.

Even Google (8.8.8.8) or Cloudflare (1.1.1.1) are using techniques like this.

Please be patient with the time the changes will take. This applies as well for SRV entries or if you change your domain’s nameserver.

Time-To-Live for DNS changes

Each DNS entry also has a TTL (Time To Live) specification. This specifies how many seconds another DNS server may cache this entry before it can query our name server again for the current content. We have set the value to 12 hours. But most ISP cache DNS servers ignore it. That’s why we decided to make this value not adjustable for customers.

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Do you offer DNSSEC?

Unfortunately, we do not provide DNSSEC for our own nameservers because of technical reasons.

Adding this feature would require a major change to our internal nameserver system, and not many customers need it, so it isn’t worthwhile for us right now.

If you use your own nameservers, you can enable DNSSEC for your domain in the web interface. You will need the public keys from your DNS provider to do this.

DNSSEC management with custom nameservers
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Redirection without Webhosting

First, you need to go into the DNS-settings of your domain to redirect the subdomain to another URL.

Click on “New Redirection” (dt: “Neue Weiterleitung”)

In the form you enter your data as following:

NameyoutubeThe subdomain for the redirect
Destinationhttps://www.youtube.com/channel/XYZThe entire URL must be entered completely
ProtocolFilled in automatically if URL is provided with protocol

Save the entry – then your redirect will get processed in the background.

Root-domain and wildcard-redirection

  • If you want to redirect to a root domain (without www. ) – just leave the name field empty
  • You can use “*” as the name – if you want to redirect every subdomain. The root-domain won’t redirect with this step. You could also enter a new entry without a name.
New redirection

Please notice that the changes can take up to 24 hours until it works properly.

Further information about the DNS-updates can be found here: Warum dauert ein DNS Update so lange?

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What’s the meaning of a premium domain?

A domain can only get registered if they aren’t already owned by any other one.

Sometimes there’s the case that you may be excited as your wanted domain is set on ”available”. But that’s not particularly true – often we have to cancel orders like this.

Premium Domain

A premium domain has a high price difference compared to normal domains. For example “fast.download” – this domain is not belonging to anyone – but you could also not buy it for a normal price. That’s because of its simplicity. For cases like this there is an intern list of words which can’t be used in domains that easy.

Register a premium domain

Sadly it is not technically possible to recognize such a premium domain in advance. If you have tried to register a premium domain, we have to cancel the process and will give you the money back as credit on you account.

We can also check how expensive your domain would be – but you should also be prepared for at least a three-digit amount. If you still have any questions regarding premium domains please let us know!

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Connecting a domain to Minecraft

Here is a short guide about how to connect your own domain to your Minecraft-server:

  • Log in into your webinterface and choose your domain at the taskbar on the right.
  • Click on DNS-Settings.
  • Click on the button ” + new SRV entry”.
  • Now you choose Minecraft as your service.
  • Fill in the following fields:
    • Subdomain: You can either fill in your subdomain or keep the field empty. – If you fill in nothing you can connect your domain without any prefixed subdomain.
    • IP: Enter the address (domain or IP) of your Minecraft server. Without port.
  • Target-port: Enter the Port of the Minecraft-server. Default: 25565
  • Now save your form.
Connect a domain to Minecraft