If you want to cancel your server immediately, it’s no problem with us. On the web interface, you have the option to return your server (starting 24 hours after your order). You will get a prorated refund for the remaining time of your server. Within the first 30 minutes after the order, you can return your server without any fees.
Which server can be canceled per second?
Cancelling per second is possible for the following servers:
- KVM Configurable 2.0
- KVM Configurable 3.0
- Webhosting (Plesk)
Cancelling per second is not possible for the following services:
- Dedicated Server
- Smart Value Root Server (Packages)
- Licenses
How can I cancel my server?
Log in to the web interface and find the server you want to cancel immediately in the navigation bar. Go to “Information”. Then click on “Cancellation Management”.
A new form will now open, where you can select “Delete immediately & receive remaining credit”. You will then see how much credit you will get back.
Cancel Server
Fill out the form step by step:
- Select “Immediate Cancellation”
- Select a suitable cancellation reason
- Rate this hosting
- Rate your experience with the support
- Select “I confirm that I want to cancel this service at the end of the term. I do not want a renewal”.
- Click on “Confirm Cancellation”.
Now you just need to submit the cancellation. After a few seconds, we will have canceled the server and credited the remaining balance (remaining time) to your credit account. Please note that we charge a small fee for the cancellation.