If you’re unhappy with our support you should firstly tell us via the ticket system. Here you describe in detail what’s wrong with the support you received and what we could have done better. As we all know we learn out of mistakes – that means our supporters can also learn out of your feedback. Please also notice that our supporters are already well experienced and usually know what they respond in the support requests.
Of course there can always be days on which our supporters have much to do – so they could not take enough care of your request to your satisfaction.
Optional there is the possibility of contacting the operative management by sending an e-mail to the following address: kramer@prepaid-hoster.de
You want to get in touch with us? No problem. We will explain how to do it here.
I have an account
Open ticket
If you have an account with Prepaid-Hoster, you can log in to our web interface using your login details here. Now click on „Open ticket“ in the panel called „#pphstatus“. You will be redirected to our form.
It is important that you provide as many details as possible. This will help you receive a quick and precise response from us.
We usually reply very quickly. However, if it takes us a little longer, please do not be impatient. We are all just humans. But there should always be someone available during peak times.
Avoid opening a second ticket for the same question or opening a ticket asking for the processing status. This only creates unnecessary work and causes you and other customers to wait longer for a response.
I am not a customer yet
If you are not a customer and do not have an account with Prepaid-Hoster yet, you can still contact us. There are several ways to do so:
You can create an account and open a ticket as described above.
You can send us an email to support at prepaid-hoster dot de. Again, we kindly ask for detailed information!
You can contact us on Twitter (https://twitter.com/prepaidhosterDE), and we will respond as soon as possible. If we follow you, you can also send us a DM.
You can ask your question on our official Discord server. But please do not contact employees or customers privately!
You can use the contact form below this article.
We do not have a support phone (hotline), but we are only
