We always try our best to meet the demands with the assistance of customer feedback! Of course we can’t meet every single individual case of expectations.
In this case we want to check every opportunity to clarify your concerns. Our primary goal is to solve your problems and questions. But if all this won’t help with your issue we’d be happy to see you in the customer support – so we can find a solution together. It is completely irrelevant at what time you notify us, we are trying to find the best possible solution then.
We can only work on that if you give us detailed and factual feedback about your problem.
We are looking forward to hear from you! Even if you’re happy with us! 😀