You are not sure how much money you can own on your credit account?
The following regulations are applying in relation to the credit charging:
But we still highly recommend to only charge as much as needed for the bill paying. Especially because of the ”Money Laundering Act” which makes it complicated to pay back the charged credit.
No, as a rule, credit cannot be refunded.
Generally, credit cannot be refunded. This includes credit you have added yourself. Special credits from bonus promotions or donations will not be refunded under any circumstances and will be forfeited if you close or delete your account.
Please note that credit returned to your account from canceled services is also considered special credit. Therefore, this credit is also excluded from refunds.
Paysafecard credit can only be refunded to a bank account in your name if you provide proof that you are the buyer of the PSC. Otherwise, refunds can only be made using the original method used for the top-up!
Due to strict anti-money laundering laws, we must review each case individually to determine if a refund is possible. Please contact our support or email auszahlung@prepaid-hoster.de for assistance.
We recommend only topping up your account when you are sure you will use it for purchasing or extending a service. This way, you can avoid any issues!
It may also be important for you to know that your credit with us never expires.
If you cancelled the process of charging credit you can just ignore the obtained invoice – we also can cancel it – please notify our support in this case.
If the bill is provided by a service of yours you could also ignore it and leave it unpaid – but as a result your server or service will get suspended and accordingly deleted.
In the webinterface you can easily cancel the service yourself.