Tag: accounting

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Will my service be automatically renewed?

In this article we will expound how and when you can renewal a service automatically.

Usually all services will get automatically renewed if the following conditions are met:

  • There is enough credit
  • The server has not been cancelled by you

So regarding our principle – also contracts aren’t needed.

How can I renew my server if it hasn’t done this automatically?

You will receive an invoice about seven days before the server will expire. You can find it in the client area – you will also get notified via e-mail.

As soon as you payed the invoice your server will continue to run as usual.

What happens if there isn’t enough credit on the account?

If you haven’t enough credit left, the server will receive the offline status and you won’t have any access anymore.

From this point you will have 6 days left to pay the invoice. After these six days we are obliged by the law to delete all the remaining data of your server permanently. If you would need more time please contact our support – so we can find a solution. We can’t offer the 6 days suspended phase for dedicated servers. You need to pay the invoice before its due date.

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Can Credit be Refunded?

No, as a rule, credit cannot be refunded.

Refunding Credit

Generally, credit cannot be refunded. This includes credit you have added yourself. Special credits from bonus promotions or donations will not be refunded under any circumstances and will be forfeited if you close or delete your account.

Credit After Termination

Please note that credit returned to your account from canceled services is also considered special credit. Therefore, this credit is also excluded from refunds.

Paysafecard

Paysafecard credit can only be refunded to a bank account in your name if you provide proof that you are the buyer of the PSC. Otherwise, refunds can only be made using the original method used for the top-up!

Requesting a Refund

Due to strict anti-money laundering laws, we must review each case individually to determine if a refund is possible. Please contact our support or email auszahlung@prepaid-hoster.de for assistance.

Top-Up with Caution

We recommend only topping up your account when you are sure you will use it for purchasing or extending a service. This way, you can avoid any issues!

It may also be important for you to know that your credit with us never expires.

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Can I pay for my service later?

We offer our customers a high level of flexibility with our prepaid system. However, this often raises the question of whether it is possible to pay for a service or server later.

The general rule is as follows:

  • 7 days before the renewal date: Invoice is generated
  • On the renewal date: Server is frozen (suspended)
  • 6 days after the renewal date: Server is deleted

So, you will receive an invoice for renewal seven days before the service expires. You then have at least seven days to settle the invoice with credit, without your server being suspended. If there is still credit available in your account at the time of invoicing, it will be automatically used to settle the invoice.

Timeline of Prepaid Hoster server process
The prepaid principle

If the invoice is still unpaid on the evening of the renewal date, the service will be suspended. But don’t worry! All services (except for Dedicated Servers and Domains) will enter a transition period of approximately six days. During this time, the server will be suspended and not accessible, but the data will still be preserved. Please note, however, that the suspension period will not be deducted from your regular cycle, as the server is still consuming resources.

So, if there is a temporary lack of funds, pocket money arrives late, or the Paysafecard is not available at the gas station, you can simply pay the invoice a little later without any major hassle. The server will then be released immediately after payment – of course, with your existing data.

After the six days, the server or service, along with all its data, will be deleted – restoration is unfortunately no longer possible, as it is considered a termination according to our terms and conditions.