Category: General

Of course, gladly!

It’s great if you want to promote Prepaid-Hoster. In this FAQ article, we provide you with some useful information.

Positive Advertising

Your advertising should always be positive. This means it should highlight the advantages and strengths of our services. By the way, the best advertisement is your own experience! We also don’t mind constructive criticism.

The Advertising is Free

Unfortunately, there is no money for it, but we really appreciate your support! If you are curious to know if your advertising is working, we can provide you with a tracking link. Please note that this is not an affiliate system.

Logos and Designs

As a company, we want our brand to be recognizable. This is achieved through what’s called Corporate Identity. You can find information about our colors, fonts, and guidelines under PPH Logo and Colors

You can use our square logo or one of the logos with text:

• Option 1: Our Square
• Option 2: Prepaid Hoster with logo and text horizontally
• Option 3: Prepaid Hoster with logo and text vertically

The logos are available in light and dark fonts. Please use either dark gray or white as the background color.

Logo without text (SVG)	https://www.prepaid-hoster.de/logo/square.svg
Logo without text (PNG, 900×900)	https://www.prepaid-hoster.de/logo/pph-logo-2k20-900×900.png
Prepaid Hoster with logo and text horizontally for light background	https://www.prepaid-hoster.de/logo/PrepaidHosterDE-Logo-horizontal-blau.png
Prepaid Hoster with logo and text horizontally for dark background	https://www.prepaid-hoster.de/logo/PrepaidHosterDE-Logo-horizontal-weiss.png
Prepaid Hoster with logo and text vertically for light background	https://www.prepaid-hoster.de/logo/PrepaidHosterDE-Logo-vertikal-blau.png
Prepaid Hoster with logo and text vertically for dark background	https://www.prepaid-hoster.de/logo/PrepaidHosterDE-Logo-vertikal-weiss.png

Our Name

It is very important that you spell our name correctly. Here are your options:

• Prepaid-Hoster
• Prepaid Hoster
• Prepaid-Hoster.de

Even more important is that you call us “Hoster” and not “Host” 😉

Questions and Support

If you have any questions or want us to review your advertisement, just contact us through the ticket system.

Yes, we have a problem with a blacklist. A list so unreliable that we need to make a FAQ post about it.

Customers often come to us complaining that mxtoolbox seems to find a blacklist entry. And most of the time, it’s the same provider who judges our IP addresses: UCEPROTECT.

We are absolutely against spam emails. That much can be said. Because there is nothing more annoying than an inbox filled with pharmacy advertisements, penis enlargements, or money winnings.

However, UCEPROTECT has multiple levels of spam protection. Level 1 is the IP address itself, Level 2 is the IP network, and Level 3 is actually the entire network provider. We host our servers in the Netlinq/Synlinq network at Maincubes near Frankfurt am Main. And we are not alone. Many small and large providers use this network.

UCEPROTECT Level 3 explains their protection by marking an entire network provider as a spammer if only a tiny fraction of IP addresses in the same network (AS) send spam. This is practically unavoidable.

But the business practices go even further: For a lot of money, you can have your IP address removed from this list for a few days. This does not solve the problem, but rather, it’s extortion.

We have no contacts with UCEPROTECT, no means of removing IP addresses at Level 3, and we consider any mail server operator who uses this list to check for spam as an accomplice in these shady dealings.

We sincerely apologize if the entry for UCEPROTECT Level 3 has directed you to this page. But we cannot do anything about it. If you are not experiencing any issues with email delivery, you can simply ignore this spam list.

Otherwise, please contact our support. Together, we can explore whether a solution is possible.

When you order something from us, you don’t want to wait long. Generally, all services are provisioned immediately unless otherwise communicated (low stock, maintenance, etc.).

We provide information in the following table about the approximate wait time until you can start using a service after ordering it.

Provisioning Duration of our Servers

Service	Duration	More Information
OpenVZ vServer	1-2 minutes
KVM Root Server	2-4 minutes
KVM Windows Server	2-3 minutes	+ 15 minutes manual installation
Dedicated Server Linux	5-20 minutes	Longer waiting times possible
Dedicated Server Windows	5-20 minutes	Longer waiting times possible + 15 minutes manual installation
Web Hosting Package	2-3 minutes	The first order with PSC will be manually reviewed by an employee

Provisioning Duration of Domains

Domain	Duration	More Information
Domain registration	5 minutes	The first domain will be manually reviewed by an employee
Domain transfer	5 minutes	For some TLDs, the transfer may take up to 7 days

Addons

Addon	Duration	More Information
Plesk License	Immediately
Remote Storage	Immediately
PPH Pro	Immediately

If your order takes longer, feel free to contact us in support after waiting for some time. We will then provide you with information about how much longer it will approximately take.

Prepaid Hoster Pro is a feature expansion package for our Cloud Manager. We constantly come up with new features that we want to provide to our customers. But at some point, this becomes a problem. More features usually mean increased prices for our servers.

In order for you to continue renting affordable servers, we have created this monthly subscription package where we include some of the new features. This way, customers can still use the familiar features with their servers or enjoy additional features with PPH Pro.

What are the benefits of PPH Pro?

Currently, Prepaid Hoster Pro Gen. 1 offers the following benefits:

• Special modern logo in the web interface
• Linux Auto Update Manager (NEW)
• Linux Cronjob & Autostart Manager (NEW)
• Statistics limit: 90 days instead of 30 days per server
• Backup limit: 10 backups instead of 5 per server
• Snapshot limit: 4 snapshots instead of 2 per server
• Custom logo in the web interface (use your own branding)
• Customizable design (not just the pre-defined ones)

What’s the future of PPH Pro?

We will continue to add new features to Prepaid Hoster Pro in the future. Each time we introduce a new feature, we change the generation. Currently, we have Prepaid Hoster Pro “Generation 1”.

Currently, we are working on the following features for future versions of PPH Pro:

• Possible special conditions for specials
• VHost/Redirection Manager for Apache2 in the Cloud Manager
• Fail2Ban Manager in the Cloud Manager
• IPTable/Firewall Manager in the Cloud Manager
• Free storage extension with remote storage
• Inclusive domains when purchasing PPH Pro
• Priority monitoring with intervention in case of unexpected outages
• Fine-tuning for server threshold values (e.g. info when Load > 2.5 or disk space > 80% occupied)

The features are not sorted by release date or development progress. The list may also change or expand constantly, so please do not consider any of the features as guaranteed. We strive for a high-quality standard, which naturally reflects in the development time.

Upgrade to the latest version

When the functionality expands, the price of the package will also increase. However, you are not forced to upgrade and can stay with the current generation until you decide to upgrade. When a new version is introduced, you will receive a worthwhile upgrade discount for a limited time.

Check out Prepaid Hoster Pro now!

To protect your account, you can enable 2-way authentication (2FA) for login in the web interface.

You need a 2FA app, for example Google Authenticator. We support the OTP standard.

First, log in to the web interface.

In the web interface, click on the 3 dots in the upper right corner to open the menu. Then select “Enable 2FA” (2FA aktivieren).

You will be redirected to a page with a QR code on it. You scan it with your favorite app for 2FA codes.

Now enter the first code that is displayed to you. After the verification your account is protected by 2FA and you will be asked for your current code every time you log in to the web interface.

I have lost my phone or cannot access my codes

If you lost your 2FA information, for example, if you lost your cell phone, you don’t have to panic. We can disable your protected access.

Please send us an e-mail to management@prepaid-hoster.de. The email must come from the mailbox of your customer account. Please note that we need to verify the account ownership for your own security. If possible, send us directly the last invoice number you received by email. After that an employee will remove the 2FA protection.

As a website hoster, you may process personal data on behalf of your customers, for example when you host their websites or databases. In this case, it may be necessary for us to enter into a contract for commissioned data processing (ADV) with you.

An ADV is required when a service provider processes personal data on behalf of another company. In order to conclude an ADV, both the client and the processor must ensure that technical and organizational measures are taken to guarantee the security of the data.

Please contact us in support with further details. We will then check whether an ADV is necessary and send you a signed form.

Please note that we need your complete data for this. This is a prerequisite for the contract.

Server address

Our Prepaid-Hoster Discord Server can be found on pp-h.eu/discord. There you will find a nice community, which will help you with questions and problems. Also the developer of the webinterface and supporters are active on the server and are ready to help you with words and deeds.

OnlyFans

Do you already know our hot only fans account? A teaser: https://pp-h.eu/onlyfans

Rules of our Discord server

• We tolerate only a good tone and friendly cooperation.
• For reports or rule violations, use the report function of the bots, do not write to an owner, team member or moderator privately about it.
• The Discord server is not an official support channel.
• Team and community members may not be contacted personally/privately about problems with Prepaid-Hoster services, only by explicit invitation.
• IP addresses, domains and personal data should not be posted if possible.
• Only “Family Friendly” content may be posted. This also applies to the offtopic area.
• We do not allow any advertising for our own servers, sites, projects and especially other hostings.
• Please remain friendly at all times, even in case of failures or problems. We guarantee that we will do our best!
• Channels should be used for the intended topics. Offtopic may be written in the general channel.
• Feedback should always be constructive and not destructive.
• Team members and mods may enforce these rules at their discretion.
• Offering credit, bartering, or similar of any kind is prohibited.

Prepaid-Hoster: registration and login for domain and server usage

It is not actually intended that customers can register without buying an active service. Because what for? An account with Prepaid-Hoster only really makes sense once you have booked a domain or a server.

However, there are a few exceptions, which we of course take into account.

• You want to contact the support
• You only want to view the web interface
• You want to manage a friend’s server

Registration via shopping cart

You can register with Prepaid-Hoster at the following web URL: https://www.prepaid-hoster.de/bestellen/bestellung-abschliessen

When you register, you need to verify your email address. We will send you a link that you must click on.

Log in to the web interface

After you have successfully created your account, you can log in to the web interface at www.vionity.de

Now you have access to the web interface and from there you can top up credits, order servers, contact support or manage others’ servers (via the unlock code).

If you want to delete your account, there are a few steps to follow. First, you need to cancel all services such as servers and domains, and they must no longer be active. If you have any remaining credit on your account, it will expire when you delete your account. Please note that before deleting your account, you should contact customer support to start the process.

How does the deletion of my account work?

Once you have contacted customer support, your account and all personal data will be anonymized according to the General Data Protection Regulation (GDPR). This means that your personal data, such as name and address, will be removed from our systems. Please note that we must comply with legal deadlines for the retention of invoices and transaction information, so these cannot be deleted.

What happens to my personal data?

Your personal data will be anonymized and removed from our systems in accordance with the General Data Protection Regulation (GDPR). After anonymizing your data, login will be disabled.

Can I reactivate my account after it has been deleted?

No, it is not possible to restore a deleted account. According to the GDPR, once an account has been deleted, anonymized, or pseudonymized, there is no longer a way to assign the account to a natural person. However, if you wish to use our services again, you can create a new account and order the desired services.

How long does the account deletion process take?

After you have submitted a request to delete your account, a customer support representative will anonymize it immediately. Once the account has been anonymized, login and any form of contact will no longer be possible. Due to technical processes, it may take up to 24 hours for anonymization to be fully completed in all systems. Please note that anonymization is done automatically.

Get API key for Prepaid-Hoster API – FAQs

API key for the Prepaid-Hoster API:

Currently there is no direct way to get an API key for the Prepaid-Hoster API.

Beta test registration

However, you can sign up for the beta program on our Discord server and get an API key. You can then test the API and provide your feedback. Please note that we only distribute access to active customers.

Advantages of the API

With our API, you can perform a variety of actions that are normally available through the web interface. Here are some examples of what you can do with our API:

• Manage hosting accounts and domains: with our API you’ll be able to create, delete and update servers, as well as add or remove domains. This will allow you to perform these tasks automatically and save time.
• Manage orders and invoices: You can manage all orders and invoices through the API and also create new orders. This simplifies the processing of orders and reduces manual tasks.
• Transaction management: You can manage transactions and initiate payments through the API. This can be useful if you want to set up automated payments or process transaction data in your own system.

By using our API, you have the advantage of automating time-consuming manual tasks, leaving you more time for other tasks. You can also facilitate the integration of different systems and thus increase the efficiency of your project.

Ressourcen

• API-Token erstellen: https://www.vionity.de/clientarea/api-tokens
• API Docs: https://api.pph.sh/docs
• API Playground: https://api.pph.sh/playground
• PHP Client with examples: https://github.com/Prepaid-Hoster/api-pph-sdk