Author: Nathi

If your server is slow and you can’t work properly with it, you should contact us as soon as possible. While you are waiting for an answer, you can already take action and perform some checks yourself.

First of all you should check in the webinterface how much processor load your server currently has. If your processor is running at peak performance, it is normal that it reacts slowly to further tasks, because something is already keeping it 100% busy.

If you detect high bandwidth, your server may be downloading or synchronizing with something and is therefore limited in the network and cannot work fully. Usually it is enough to wait a few minutes. If this doesn’t help, it is also possible that your server is being abused and carrying out DoS attacks. In this case, our automated security will intervene and block your server and IP in case of any abnormality.

Please also note that your server (unless you have a dedicated or KVM server) is shared hosting. Here you share the physical server hardware with several customers at the same time, which can cause slight limitations at peak times due to overuse of one customer. Also, the Mini vServers do not have quite as much processing power as the Power or High-Line models, as we have throttled the GHz of each virtual core.

If you did not find any abnormalities, it is most likely our fault. In this case, we will of course answer you as soon as possible and solve the problem directly at the root. Please note, however, that we cannot do very much during temporary peaks or large DDoS attacks.

So please be available for questions, should we have to adjust something on your server. You can also reach us on Twitter.

No response in the web interface

If Windows is not installing on your server and there is no visible progress in the installation, something has gone wrong. But don’t worry!

In most cases, it is sufficient to first install Linux Debian 11.0 on your server reinstall and then try again to install your desired version of Windows.

If that doesn’t work either, please try with a different Windows server version.

An error regarding the license key is displayed

If you see a license key error (product key), please install Windows Server 2019 instead of Windows Server 2022. Your system is not compatible with Windows Server 2022 in this case. Unfortunately, we cannot change that.

These steps didn’t work either!

If nothing works at all, feel free to contact our support. We will take a look at it! But please let us know that you have already tried the steps mentioned above, so that we can resolve the problem for you as quickly as possible.

Please use intelligent port usage to separate your programs from each other or get additional servers to distribute services across multiple IP addresses.

However, you can book up to 4 additional IP addresses for your server. Simply go to the upgrade/downgrade manager of your server. This way, you can, for example, add a second IPv4 address.

After adding the IP address, you will need to stop and restart the server.

However, please note that our gameserver manager always uses the default IP address of your server.

No. These operating systems are only suitable for use on a home PC. These versions of Windows are not suitable for use as a server operating system. We do not make an exception for security reasons.

This should not be a problem for you. Because the offered Windows server operating systems should differ from the use in contrast to the home systems only little.

You can install either Windows Server 2016 or Windows Server 2019 on your server.

You can also connect to your Windows server via RDP if you use MacOS. However, you need an RDP client for this.

Microsoft provides such a client in the Apple App Store: https://apps.apple.com/de/app/microsoft-remote-desktop/id1295203466?mt=12

Microsoft Remote Desktop

With the Microsoft Remote Desktop program you can conveniently log in to your Windows server.

You can install it on MacOS desktop PC, iPad and even iPhone. So you can access your server remotely at any time.

Advantages over VNC:

• Use full screen
• Use multiple screens
• Use local keyboard layout
• Intelligent screen transfer
• Optimized speed & quality

If you have any questions, please feel free to contact us. We will help you then.

In order for everyone to be able to convince themselves of our servers and us as a provider, we currently offer a free test server (OpenVZ) to anyone interested. Immediately after providing an email address, you will have access to a regular server from our product range for 7 days. For more information, please see the FAQ article: Can I test your servers before purchasing?

However, we often receive confused inquiries and complaints shortly after the test server has been set up, asking why a bill is being received for the free test server or why they are suddenly being forced to extend the server.

We are a prepaid provider!

We want to clarify once again very clearly and transparently: Our test servers are free of charge and do not involve any extension or payment obligations. This is also the case with every other product we offer (prepaid)!

Why don’t I receive a bill?

Immediately after ordering the test server, we create a cancellation for your server. This means that no bill for optional extension will be generated. The server will simply expire after 7 days. If you want to extend the server, you can simply remove the cancellation. You will then receive a bill for the extension on the following night. However, you do not have to pay this bill.

What happens if I don’t pay?

If you do not pay the bill, nothing will happen. The product (in this case, the test server) will be deleted at the end of the term without you ever hearing from us again.

So, no worries! We don’t want to trap anyone, which is why we clearly communicate on the test server order page as well as in the web interface that you have no obligations. Sit back, power up your test server, and see if you are satisfied with the server and us! 🙂