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Which operating systems can I use?

In the webinterface you can install the following operating systems:

  • Arch Linux latest minimal
  • CentOS 7.8 minimal
  • CentOS 8.2 minimal
  • Debian 10.4 LAMP
  • Debian 10.4 minimal
  • Debian 9.12 minimal
  • Ubuntu 16.04.5 LTS minimal
  • Ubuntu 18.04.4 LTS minimal
  • Ubuntu 18.04.4 LTS Nextcloud
  • Ubuntu 20.04 LTS minimal
  • Windows Server 2016
  • Windows Server 2019

With the rescue system proxmox can also get installed. Please make sure, that your processor is able to command virtualization. You can get further information from our support.

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When will my ordered dedicated server be available?

Your dedicated server is usually ready about 15 minutes after you order it. In rare cases it takes 1 to 2 hours, because real hardware is reserved and set up for you.

What you get once it is ready

Your server is delivered in rescue mode. It boots a Linux rescue system, and there is no operating system on the disk yet. You install it yourself in the Dedicated Cloud Manager. Linux is done after 5 to 20 minutes.

The rescue system stays available as your emergency exit later on, for example if the installed system no longer boots.

Common pitfalls

  • Nothing after 2 hours: Check whether your payment has been credited, then open a ticket with your order number.
  • Configuration no longer available: Rarely, the configuration you chose is taken elsewhere between order and provisioning, mostly with the cheapest models. In that case we refund the order and you can choose a different configuration.
  • No operating system after login: That is the rescue mode, not an error. Install the system in the Dedicated Cloud Manager.
  • Windows will not install: On a few systems the hardware is not compatible, usually the network card. See this article.

Related articles

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What is Load? (Load-Average)

Load describes how much work a Linux operating system has had to handle in the past 1, 5, and 15 minutes. The load is primarily composed of CPU, RAM, and disk work, but there are other factors involved as well.

In general, it can be said that the load is “1” when a core is so busy that no further tasks can be handled in real time. So any value above 1 means that tasks had to wait for processing.

If you have 2 cores, for example, a load above 2 is an indication that tasks are waiting in a queue. At this point, tasks are no longer executed “live” because the task queue is full.

You can check the load on your server using the “uptime” command. The last 3 values describe the load average. If these values are higher than the number of your cores, your server is overloaded. In that case, you should consider upgrading your resources.

If you have any questions about this topic, please contact us through a support ticket. We will be happy to assist you.

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Can I install Windows on my Dedicated Server?

Yes, you can install Windows for free and automatically on your Dedicated Server.

This automation may not work on some AMD systems. In such cases, a technician will handle the installation according to our installation service. Alternatively, you can receive a free KVM console with a pre-configured Windows USB stick.

How to Install Windows

The installation of Windows is provided automatically.

You can install the following Windows versions:

  • Windows Server 2016
  • Windows Server 2019

We provide your Windows server with a 180-day trial license. You need to arrange a proper license yourself.

During the installation, we perform the following steps for you:

  • Basic installation of “Server Standard Core” with GUI
  • Formatting all hard drives
  • Installing on hard drive “0”
  • Setting the password as specified in the web interface
  • Enabling Remote Desktop
  • Disabling enhanced IE security settings

This process usually takes 10-20 minutes, depending on the hard drive speed.

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I paid with the credit card but the money hasn’t arrived!

We have to make sure that credit card payments are legitimate payments. That’s why we set up rules to avoid a deceit. The payment will get checked by one of our employees – this usually won’t take longer than a few hours.

What happens if the payment gets accepted?

The following must be observed:

  • We will credit the value of the deposit to your account
  • If you have ordered a service, please repeat the order

Why does my payment has a higher risk?

The following credit card payments will get checked manually:

  • Payments, which can’t be assigned to an IP-address due to the data protection settings
  • Payments, carried out with a VPN connection
  • Payments with unusual parameters
  • Payments with an increased risk factor

If you have any other question or your credit card payment hasn’t arrived in you account after multiple hours, please contact our support.

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Do I have to cancel my prepaid server?

To say it directly: No! As the name says we are a hoster where you pay in advance. So you are not commited to pay the bills even if you get the following notifications per e-mail:

  • Notification before expiration
  • Second notification before expiration
  • Service is locked (late payment)
  • 7 days until the service will get permanently deleted

If you want to discontinue your domain or server you could either ignore these e-mails or deposit a manual cancellation in the web interface.

Our system is using the available credit on your account to renewal the service automatically. That’s why you should cancel unwanted server- or domain-renewals at least seven days beforehand, so your credit won’t be partly used in the invoice. If this happens to you, you can remove the credit from unpaid invoices from the webinterface. Feel free to contact our support in any other case.

So in conclusion there are two ways to cancel your service:

  • You just don’t pay the bill and phase out the service
  • You cancel the service in the webinterface
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Do I keep my discount when I upgrade?

Yes, a permanent discount stays when you upgrade. Only the prorated surcharge until the end of the current period is charged without the discount. From the next renewal on, your discount applies to the new total price again.

Example

KVM Root 3.5 with a 30-day term and a permanent 20 % promo code, prices including VAT, as of October 2026:

  • Before: 2 cores, 4 GB RAM, 50 GB storage for a regular 6.50 €, with discount 5.20 €.
  • Upgrade to 4 cores: The two additional cores cost a regular 2.90 € more.
  • You pay now: After 15 of 30 days half the term has passed, so 1.45 €. No discount applies to this.
  • From the next renewal: 9.40 € regular, 7.52 € with your discount.

The exact amounts for your server are shown on the right in the overview during the upgrade, before you confirm.

Which discounts exist

  • Promo code: You can redeem a promo code during checkout. It is usually permanent. Smart Essential is excluded from promo codes.
  • Term discount: For KVM Root 3.5 it applies to the full price, for Smart Essential only to the selectable storage. Smart Value has no term discount.
  • Price guarantee: For KVM Root 3.5 it remains in place after upgrades and downgrades.